Our pledge

Our pledge

The Patient Advice & Liaison Service (PALS) aims to support the Parliamentary & Health Service Ombudsman’s principles of:

  • Getting it right
  • Being customer focused
  • Being open and accountable
  • Acting fairly and proportionately
  • Putting things right
  • Seeking continuous improvement
Musgrove Park Hospital supports a culture of openness, honesty and transparency which includes apologising and explaining what happened if something went wrong.

Please see the booklet published by the Department of Health which sets out what you can expect from the NHS. The booklet replaces the previous ‘Patients Charter’. To obtain a copy:

  • Call the NHS Health Literature Line on freephone 0800 555 777 between 8.00 am and 6.00pm to arrange for a booklet to be posted to you
  • Write and request a copy from the NHS at PO Box 777, London SE1 6XH. Fax 01623 724 524