Accessibility

Concerns

Concerns

PALSRaising a PALS Concern

If you, your relatives or your carers are unhappy with any aspect of your care or the service you receive while you are staying in hospital or attending an outpatient clinic, then you or they should speak to a member of the ward or clinic staff as soon as possible. If you feel unable to speak directly to staff then contact PALS who will be able to assist you.
 
Very often problems can be resolved straightaway so please contact us as soon as possible so that you can be reassured about any aspect of your care.
 
You can ask a friend or relative to speak to us on your behalf but we must have your permission before we can discuss your personal circumstances with anyone else. We can also visit you on the ward to discuss your concerns. 
 
We will always ask for your permission before personal information is discussed with others. We can talk to staff, management and other organisations on your behalf. The service is free and confidential. Only in exceptional cases where your safety or that of others must be considered will we have to pass on information. We will always tell you if we have to do this.
 
If you still feel dissatisfied and wish to make a formal complaint then please see our formal complaints page, where this process is explained.