Appointments and cancellations

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Ward Information

Use our A-Z ward list to find a ward, plus visiting times and contact details.

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e-Referrals Patients online booking

The Trust is keen for patients to manage their own Referrals for a First Outpatient Appointment online via the eReferrals system.

How to book your appointment through eReferrals

Book / Rebook / Cancel your eReferrals appointment

Appointments and cancellations

Appointments (1)Please ensure you keep your appointment, or if it is no longer recquired please let us know.

Changing or cancelling an appointment

If you are unable to attend your appointment please call the number on your letter and let us know in advance so that we can offer your slot to another patient, and allocate you a new appointment.  Our telephone handling system provides a call-back service if our phone lines are busy.  When calling you can select this option.

If you need to cancel your appointment and have access to email, please contact: with the following details:

  • Name
  • Date of birth
  • Hospital number (if you know it)
  • Address
  • Details of the appointment you wish to cancel and why.

If you require a further appointment please let us know and we will try to arrange this and get in touch with you.

Please do not use the appointments email address for any other reason than to cancel an appointment.

e-Referrals Appointments

If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.

You'll need:

  • the booking reference number stated on your booking letter
  • the password or access code you were given by the person or organisation that referred you (for example, your GP practice)

If you have been referred but don't have your booking reference number or a password or access code, please contact the person or organisation that referred you.

Book / Rebook / Cancel your e-Referrals appointment online

How to book your e-Referrals appointment online

Or call the e-Referral Service Appointments Line for help choosing, booking, changing or cancelling your appointment.

Weekdays 08.30am to 6.30pm: 01278 727427

or weekdays 6.30pm to 8pm; weekends and bank holidays 8am to 4pm (closed on Christmas Day): 0345 60 88 88 8

Textphone: 0345 8 50 22 50

Reminder Service

We provide a DNA (Did Not Attend) reminder service. We will call you to remind you 7 days prior to your appointment. You can confirm, decline, or re-arrange your appointment. This service will call again at 5 and 6 days and will call your mobile phone and home telephone numbers. It is unable to leave messages on answer machines.

Netcall Call Handling

At Musgrove Park Hospital we use the Netcall Call Handling system.  This system allows a “call me back” function, if we are busy.  When choosing this option you will keep your place in the queue and we will call you back.

Please note all calls are recorded for training and quality purposes.

Access Policy

As part of the NHS Constitution, Musgrove is committed to ensuring that no patient should wait longer than 18 weeks for hospital treatment. This starts from the time you are referred from your GP to the point you are discharged from our care. This commitment is known nationally as Referral to Treatment (RTT) and our management of RTT is set out in our access policy.