Accessible information and interpretation and translation services

Accessible information and interpretation and translation services

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NHS England's accessible information standard aims to make information accessible to patients and service users, carers and parents. This includes making sure you get information in a way you can understand it, for example, in large print, braille, easy read or via email. The standard also includes any communication support you need, such as British Sign Language, to help you communicate effectively with services.

From 31 July 2016, all organisations that provide NHS care or adult social care are required to follow the new standard. This includes NHS Trusts and Foundation Trusts, and GP practices. Any information/communication needs that you have should be identified upon ‘first contact’ with your GP or service.

Please tell us if you have any communication support needs, to help us make sure we get things right for you. You can do this by contacting our Patient Advice and Liaison Service (PALS) - see contact details here.

You can find more information about the accessible information standard on the NHS England website here

Click on the ‘easy read’ poster above right, or here to download an information leaflet.

Interpretation and translation services

Musgrove Park Hospital is committed to providing equal access to health services and the support and information you require to communicate with healthcare professionals.

Interpretation And Translation Services

We can arrange face-to-face and telephone interpreters for patients whose first language is not English and for patients who communicate using British sign language, or have hearing or sight impairments. We can translate leaflets, consent forms, letters and other information into other languages or Braille. Large-print versions of leaflets are also available on request.

If you have any special requirements or preferences, please let us know and we will do our best to help you.

To find out whether an interpreter has been booked for you, click here.

Outpatient services

If you require an interpreter for your hospital appointment, please let the relevant clinic / department know ideally before your appointment. They will arrange a telephone consultation during your appointment.

Inpatient services

If you require an interpreter while you are staying in hospital (inpatient), please speak to the nurse in charge of the ward who will be happy to assist you with this. If your admission is planned please give the Trust as much notice as possible of any interpreting needs.

Patient information leaflets

We have a number of information leaflets available in Polish and Portuguese (European) which you can access via our patient information leaflet search facility:

Patient Advice and Liaison Service

You can contact our Patient Advice and Liaison Service (PALS) in a range of different ways, including by text, telephone, email and post, you can also drop in to the PALS office to talk to someone. Read more here.


If you would like to speak to a Patient Advice and Liaison (PALS) officer with an interpreter present, please email or text PALS, who will be happy to arrange an appointment for you.

Text: 44 (0) 7721 539 118 (begin your text message with: PALS)



Tips on making a complaint to the NHS in England - a British Sign Language video, click here to watch, or press the play button below. 


Website accessibility

You can change the contrast, colours and font size of pages on our website to help you navigate more easily. Here is a link to our accessibility page:

You can access Google’s translation toolbar at the top of our website. Select the language you require to instantly translate our web content.

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