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Our values

Our values

VALUES AND BEHAVIOURS

Values newThe three values are: Outstanding Care, Working Together and Listening & Leading. 

Outstanding Care

The behaviours that support Outstanding Care reflect the CQC’s standards for care and highlight the need for us to be an inclusive, adaptive and open organisation in which safety, wellbeing and health are a priority:

  • We treat everyone with dignity, kindness and respect.
  • We involve patients, relatives, carers and colleagues in decision-making.
  • I ensure that my actions contribute to outstanding care regardless of my role.
  • I admit mistakes, apologise and learn from them.
  • I champion the health, safety and wellbeing of patients, relatives, carers and colleagues.
  • I speak up when others cannot.

Working Together

Working Together is firmly rooted in the idea that we are at our best when we pull together and work as a team. Our success depends on our ability to work well with our patients, our colleagues, other teams, and outside organisations:

  • I collaborate with others to achieve shared goals.
  • I communicate clearly and appropriately.
  • We work together to overcome challenges.
  • I ask for help and always assist those in need.
  • I thank colleagues for their contributions and celebrate shared successes.
  • I use resources effectively, treating every £ as if it were my own.

Listening and Leading

This value voices the idea that all of our people are leaders.  As an organisation, we see leadership as a state of being rather an activity that is limited to colleagues who have ‘Leader’, ‘Manager’ or ‘Director’ in their job title. If we think of management as ‘doing things right’, leadership is ‘doing the right thing’. When you provide care for patients, you are leading them through the care process. When you chat with colleagues and express enthusiasm for your work, you are leading your peer group. When you do your job to the best of your abilities, you are leading yourself. From the most senior executive to the newest apprentice entering, when you seek to do the right thing and act as an example to others through your thoughts, words and actions, you are being a leader. Change will be a constant feature of 21st Century life and the ability to lead ourselves and our colleagues through change is an essential leadership attribute. In addition to adapting to change,  the behaviours that support the value of listening and leading demand a ‘growth’ mind-set that incorporates self-awareness, emotional intelligence, innovation, openness, fairness and a bias toward taking action when appropriate:

  • I lead with empathy, taking responsibility for how my emotions and actions affect others.
  • I inspire others to embrace change, encouraging them to see their part in the bigger picture.
  • I strive to be the best I can be.
  • I value the opinions and contributions of colleagues, patients and others.
  • I encourage innovation and am open to new ideas.
  • I listen with interest and take action if I am able.

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