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New parents praise care at Musgrove Park's maternity service in national survey - 30 January 2020

New parents praise care at Musgrove Park's maternity service in national survey - 30 January 2020

200129 Maternity TeamThe care at our maternity unit has been rated better than the national average in four key areas by mums-to-be themselves.

It follows a survey by the Care Quality Commission (CQC) of all new mums who gave birth under our maternity services during a calendar month in 2019.

The four areas include:

  • 98 out of 100 mums said they were treated with respect and dignity during their labour and birth
  • 98 out of 100 mums said they were helped to have vital skin-to-skin contact with their new baby shortly after the birth
  • 97 out of 100 mums said they were spoken to during labour and birth in a way they could understand
  • 92 out of 100 mums said they felt confident that any concerns would be taken seriously by the hospital’s team of midwives.

Sallyann King, our head of midwifery, said:

“We never stand still in our maternity services and we are always thinking how we can improve the way we work and the care we provide. Putting mums, dads and babies at the centre of care is our priority.

“We achieved the UNICEF baby friendly Gold award at the beginning of last year, which means our infant feeding practice has been rated excellent.

“Our support for skin to skin contact shortly after birth, even still in theatre after a caesarean section, makes such a difference to the long term health of parents and their baby, so it is great to see this improvement reflected in the views of new mums.

“We are also working closely with the Maternity Voices Partnership, which is the maternity service user forum made up of people who have used our service before and want to help us improve. We listen to all feedback from families to make changes in the way we listen and communicate and it is wonderful to see we’ve made a difference.

“Whenever I am asked what I am most proud of in the maternity my answer is always: the fabulous people I work with.

“It is because of the hard work of our kind, caring and compassionate staff that we can be proud of our first class service to the mums and babies of Somerset.

“It fills us all with pride and I’m sure will give confidence to those parents intending to use our maternity service in the future.”

Hayley Peters, our chief nurse, said:

“I’m delighted that parents who use our maternity services have rated the care they receive so highly.

“It’s a testament to the outstanding commitment from each and every one of our maternity colleagues, who always put the needs of women and their families at the centre of everything we do.”

The 2019 maternity survey highlights womens’ views on all aspects of their maternity care from the first time they see a clinician or midwife, during labour and birth, through to the care provided at home in the weeks following the arrival of their baby.

Our maternity unit is also undergoing an extensive refurbishment programme in 2020.

Work is already underway at our Bracken Birthing Centre for women at low risk of complications, which will get two brand new en-suite rooms, including a second birthing pool. It will have a modern feel with better lighting and temperature control.

A second project will begin in April to upgrade the unit’s reception and waiting areas, and the final part will include refurbishment work on the Labour ward, which will begin in May.