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Musgrove Park Hospital officially rated ‘good’ – and ‘outstanding’ for care - 25 May 2016

Musgrove Park Hospital officially rated ‘good’ – and ‘outstanding’ for care - 25 May 2016

The care at Musgrove Park Hospital is outstanding and the hospital overall is good, according to official ratings by the Care Quality Commission published today (Wed).

In a detailed inspection earlier this year, the Commission found that staff at Musgrove were “overwhelmingly caring” and said its inspectors “witnessed some outstanding examples of care being given to patients and their relatives.”

Inspectors “saw a trust in which every member of staff cared for the patient and those close to them as individuals,” it said.  Care was provided “in a compassionate way” and patients were involved in their treatment and care.

Dr Sam Barrell, chief executive, said: “Our staff are well known for the kind, compassionate and respectful way they treat patients and their families or carers. This is a real tribute to them, and the way they translate the hospital’s core values of putting the patient first into very high quality care, every day.  

“We are delighted that Musgrove Park has been rated as good overall, particularly at a time when demand for our services has dramatically increased and when finances are especially challenging.”

The Care Quality Commission report outlines many examples of outstanding practice, including the Marie Curie companion service – the only one of its kind in the country - in which trained volunteers help provide emotional comfort and support to patients.

It also noted the “outstanding” flexibility in the meals offered to patients, who can ask for food or drink at any time of the day or night, and open visiting hours which allow families to choose when to spend time with their friends and relatives. 

As part of the report, the Commission lists a series of actions the hospital must take to improve some aspects of its services. 

The trust received ratings of ‘good’ for its services being effective, responsive and well-led, with a ‘requires improvement’ for safety.

Dr Barrell said: “We have already done a huge amount to make improvements in areas highlighted to us by the Commission. We have made a series of changes to our processes in the Emergency Department to build in extra safeguards and improved the environment there.

“Some of the improvements have been made immediately, and others will take a bit of time to bed in.  We are absolutely committed to making these changes so that our care for patients remains of the very highest standard.”

Read our latest Care Quality Commission (CQC) inspection report here.