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Do you know that you can give feedback on NHS care? - 14 March 2016

Do you know that you can give feedback on NHS care? - 14 March 2016

Many people don’t quite know how to provide feedback on the care they have received from the NHS, but it’s incredibly important to have your say so you can help shape and improve your local services. Whether you’re seen in hospital, by a GP, by your dentist or by a paramedic, you can have your say on your care.

The NHS Friends and Family Test gives you the chance to provide quick, anonymous feedback on your care and treatment experience. All you have to do is ask to complete the Friends and Family Test in NHS hospitals, GP practices and dental practices, and you can say what went well and what you think can be improved. This feedback will go straight to the people who have provided the service so they can take your views into account.

It makes a real difference. For example, At Musgrove Park Hospital we have used feedback given through the Friends and Family Test to make real improvements in the care we give, including:  

  • Using feedback on our food to help guide the catering team to improve menu choices and make our service less wasteful and more responsive to individual needs.
  • Listen to views on noise on the wards at night to make changes to create quieter environments.
  • Improving our signage to help people find their way around the hospital more easily.

Martine Price, associate director of patient experience, said: “We really value the feedback we receive from patients, their families and carers. It helps us develop and improve the care we give and the services we deliver.

“The Friends and Family Test is one quick way for people using our hospital to tell us about their experience. I would encourage anyone coming to Musgrove to take a moment and give us your feedback. It really matters.”

Your feedback really can help to make a difference to patients’ lives. To find out more about the NHS Friends and Family Test at Musgrove Park Hospital please visit: http://www.musgroveparkhospital.nhs.uk/patients-and-visitors/patient-experience/give-us-your-feedback/our-results/