Accessibility

Musgrove’s emergency department named in top three nationally for patient experience - 03 December 2014

Musgrove’s emergency department named in top three nationally for patient experience - 03 December 2014

A national survey by the Care Quality Commission (CQC) has rated Musgrove Park Hospital’s emergency department as one of the best nationally for the care and treatment it provides patients using the service.

The hospital was rated third nationally by the CQC when comparing the results of all 35 questions patients were asked, giving the hospital a rating of 8.9 out of ten for experience overall (15 out of 35 questions showed the hospital as above average). Questions in the survey looked at a range of areas of care such as arrival at the department, waiting times, how well they were treated by doctors and nurses, and care and treatment provided.

Of the seven areas of the service patients were questioned about, the department scored more than 8 out of ten in five, being classed as above average in three of the categories and above average overall.

Musgrove’s Medical Director, Colin Close said: “It is fantastic news that so many patients coming to our emergency department have had a good experience and have wanted to report that back. This is particularly good news as our department has been under increased pressure and is seeing greater numbers of patients this year with staff working hard to provide our patients with the highest standards of care.

“Obviously there are always areas where we can improve, and we are constantly working to ensure patients coming to us in an emergency, or following an accident, receive the best and most timely treatment we can give. We will now look at these results in greater detail so that we can focus on improving our patients experience even further.”

Some of the areas where Musgrove’s emergency department scored particularly high were in treating patients with dignity and respect, listening and talking to patients, giving help when needed and providing reassurance to patients.