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Tell us your views using our new survey for carers - 07 August 2014

Tell us your views using our new survey for carers - 07 August 2014

Musgrove Park Hospital has launched a brand new survey for carers and relatives who play a vital role in the care of our patients.

This new survey, put together by The Dementia and Frailty Team, will sit alongside our other patient feedback forms, and can be accessed via Musgrove Park Hospital’s website: www.musgroveparkhospital.nhs.uk/patients-and-visitors/patient-experience/tell-us-your-views/

The results from the survey will be used to better understand carers’ needs and take action where necessary.

A carer is someone who provides unpaid, practical or emotional support to another person due to a health condition or social situation, for long periods of time. This person may be a relative, partner, friend or neighbour.

There are currently 6.5 million carers in the UK and it can be a stressful, demanding and overwhelming experience. However, caring is such an important part of their life. Carers are holding families together, enabling loved ones to get the most out of life, making an enormous contribution to society and saving the economy billions of pounds by looking after people in their own homes.

This is why we have a Carers Charter here at Musgrove Park Hospital and have launched this survey to ensure that carer’s views are heard, taken seriously and acted on.

Associate Director of Patient Experience Martine Price said: “At Musgrove Park Hospital, we are committed to improving the way we work with, and support the carers of our patients.

“We know that coming in to hospital can be an anxious time not only for the patient but also for the people that usually care for them. Carers know the patient best; know about their needs, likes and dislikes.  We want to work in partnership with them to ensure that the time spent in our hospital is a positive experience for both carer and patient.

“If carers have feedback to share that either highlights good experiences or offers ways we can improve, we would really like to hear them, and we’ve launched this survey to provide another way for carers to give their opinions.”

The carers survey is backed up by Musgrove Park Hospital’s Carers Charter which promises carers will be respected, informed and treated with dignity. Staff will also recognise the distress and anxiety caring can cause and will ensure that carers are supported and made to feel welcome.