Statement on CQC inspection publication - 01 November 2013

Statement on CQC inspection publication - 01 November 2013

Musgrove Park Hospital’s Chief Executive, Jo Cubbon, said: “We welcome this report and the key overall improvements it highlights, as well as the learning opportunities this new inspection process has given both us and the Care Quality Commission (CQC).

“The two-day inspection, carried out by the CQC in September, was more detailed than the previous inspections we have experienced which is fantastic as it meant that many more staff, patients and members of the public were able to speak to the CQC to share their thoughts and views about Musgrove and the standard of care we provide.

“The report highlighted a number of areas where we are performing well as a hospital and stated that; ‘Patients were treated with dignity and respect and involved in their treatment and care. The patients we spoke to were very satisfied with the service they received and all patients praised the caring, helpful and compassionate attitude of staff’.

“At the Quality Summit on Tuesday discussions focused around the impact surges in demand for care and treatment have, not only on the A&E department, but the whole flow of patients through the hospital and back out to their homes or other care facilities.

“This issue links to many of the areas for improvement raised in the report, such as:

• Ensuring that, there are sufficient senior doctors present at night and at the weekend – particularly during busy times;
• Reducing the number of patients transferred between wards for non-clinical reasons and improving timely discharge for our patients; and
• Ensure that all equipment is maintained and is available at the appropriate time.

“The report also identified other areas for consideration that have come about as a result of staff and patient feedback and we will be taking a closer look at these comments so we can understand more about the changes that need to take place.

“This new inspection model, led by the CQC, has provided us with a wealth of information about the care and treatment we provide at Musgrove and I would like to thank our staff, patients and members of the public who gave up their time to talk to the inspectors, as the feedback we have gained will be invaluable in helping us to improve our services even further.

“This new inspection model can only be positive for our patients and for the NHS as a whole.”