Part Two - Classes of Information

Part Two - Classes of Information

We will state how you can obtain the information outlined within each Class. This will be either via the website or as a hard copy or other media as stated within each Class. The publications are all free unless otherwise indicated within each Class. Where information is provided at a cost the charges will be calculated as set out in section 15 below.

The Trust’s commitment to publish information excludes any information which can legitimately be withheld under the exemptions set out in the NHS Openness Code or the Freedom of Information Act. Where individual classes are subject to exemptions, the main reasons are e.g. the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to most Classes within the Publication Scheme.

The Publication Scheme will be available in both hard copy and on our website.

1. The NHS and how we fit

The National Health Service was set up in 1948 to provide healthcare for all citizens, based on need, not the ability to pay. It is made up of a wide range of health professionals, support workers and organisations.

The NHS is now the largest organisation in Europe. It is recognised as one of the best health services in the world by the World Health Organisation, however, there needs to be improvements to cope with the demands of the 21st century.

The NHS aims to bring about the highest level of physical and mental health for all citizens, within the resources available, by:

  • promoting health and preventing ill-health
  • diagnosing and treating injury and disease
  • caring for those with a long-term illness and disability, who require the services of the NHS.

How the NHS is managed

The NHS is funded by the taxpayer. This means it is accountable to Parliament. It is managed by Department of Health - which is directly responsible to the Secretary of State for Health.

The Department of Health sets overall health policy in England, is the headquarters for the NHS and is responsible for putting policy into practice. It also sets targets for the NHS and monitors performance through its four directors of health and social care.

Around one million people work for the NHS in England and it costs more than £50 billion a year to run.

NHS facts and figures

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In a typical week:

  • 1.4 million people will receive help in their home from the NHS
  • more than 800,000 people will be treated in NHS hospital outpatient clinics
  • 700,000 will visit a NHS dentist for a check-up
  • NHS district nurses will make more than 700,000 visits
  • over 10,000 babies will be delivered by the NHS
  • NHS chiropodists will inspect over 150,000 pairs of feet
  • NHS ambulances will make over 50,000 emergency journeys
  • NHS Direct nurses will receive around 25,000 calls from people seeking medical advice
  • pharmacists will dispense approximately 8.5 million items on NHS prescriptions
  • NHS surgeons will perform around 1,200 hip operations, 3,000 heart operations and 1,050 kidney operations

Key NHS National Priorities 

Taunton and Somerset NHS Foundation Trust

Musgrove Park Hospital, Taunton is part of Taunton and Somerset NHS Foundation Trust. We are the largest acute hospital in Somerset, serving a population of over 340,000 as well as providing some specialist and tertiary services for the whole of Somerset with a catchment population of 544,000.

 Each year over 41,000 patients are admitted to us as emergencies; nearly 9,000 patients are admitted for elective surgery; nearly 34,000 are seen for day case surgery; 315,500 patients attend outpatient clinics; 56,000 attend Accident and Emergency, 235,000 diagnostic imaging examinations too place, nearly 3,400 babies are born in the Maternity Department, and over 300 adults and children are admitted to our intensive care and high dependency units.

 Musgrove Park Hospital has an annual budget of nearly £246.7 million. The hospital has over 700 beds, 30 wards, 15 operating theatres, a fully equipped diagnostic imaging department and a purpose built cancer treatment Centre which includes outpatient, chemotherapy day care, radiotherapy and inpatient facilities. The Trust employs over 4,000 staff.

Recent developments have continued to increase the range of medical care provided by Taunton and Somerset NHS Foundation Trust, and further plans are currently in progress. Schemes recently completed or programmed are:

  • Proposals have been developed to replace the World War II Old Buildings that currently house the surgical wards, general theatres, medical offices and critical care facilities.  The 1st phase of redevelopment was completed with the opening of the Jubilee Building to patients in March 2014 which re-provides of the surgical beds in a new Surgical Ward Building as part of a new Surgical Centre providing high quality in-patient accommodation
  • Our Design Vision offers a simple expression of our broad design aspirations for Musgrove Park Hospital based upon an understanding of the specific context of our site, its community and the changing demands on its services. The following aspirations will drive all future development of our site and our buildings:
  • The Design Vision can be found here.

A full list of our services can be seen below in section 6 of this publication scheme page.

2. Who we are

Meet our board.

Our board determines our hospital's overall policies, monitors services, and ensures it maintains a balanced financial position. 

The board meets regularly and holds an Annual General Meeting (AGM). All meetings are open to the public. Click here to view dates, times and locations of our Trust Board meetings.

3. Financial and Funding Information

Funding details, charging policies and financial accounts, including:

  • Standing Financial Instructions
  • Standing Orders
  • Annual Accounts
  • Charitable Trust Accounts
  • Charitable Trust Annual Report

4. Corporate Information

This section contains details of the publications regularly produced by Taunton and Somerset NHS Foundation Trust. To read a particular document, click on the appropriate link or request a copy.

Some of this information is of a personal and / or confidential nature and will be excluded from this publication scheme, as will any other confidential material. Information relating to the health and safety of specific individuals, as to law enforcement or criminal or regulatory enforcement or audit issues under certain circumstances may also be excluded from publication. There may be circumstances where material cannot be released because the appropriate officer of the Authority has taken the view that it may be prejudicial to the conduct of public affairs.

5. Aims, Targets and Achievements

Financial targets, aims and objectives and key performance indicators.

Annual Review

6. Our Services

The range of services that we provide for the NHS and how we deliver these can be found here

 7. Reports and Independent Enquiries

Independent inspections and findings regarding the Trust.

See Part 3 for a list of bodies which monitor and inspect us.

8. Policies and Procedures

The Trust has a range of policies and procedures, including:

  • Freedom of Information Policy
  • Data Protection and Medical Records
  • Cookies

9. Public Involvement and Consultation

Details of consultation procedures, decision-making processes, timescales and responses. Consultations in progress and how you can become involved.

10. Regular publications and information for the Public

Guidance and information leaflets

11. Complaints

We aim to provide a high standard of care, but sometimes things go wrong and people wish to complain. The Trust welcomes complaints, compliments, comments and suggestions from patients and their carers. Taunton and Somerset NHS Foundation Trust has in place a formal complaints procedure in line with the rest of the NHS. Details of this can be found here. A leaflet and advice is available from:

Concerns (PALS) and Complaints Department
Musgrove Park Hospital

Telephone: 01823 343536

Other contacts for information regarding complaints:

Parliamentary & Health Service Ombudsman (PHSO), Millbank Tower, Mllbank, London, SW1P 4QP. 
Tel: 0345 015 4033.  Email:  Website:
(SEAP) Independent NHS Complaints Advocacy Service, SEAP, PO Box 375, Hastings, TN34 9HU
Tel: 0300 343 5724  Email:  Website:
12. Human Resources

Employment policies and procedure

13. Communications with the Press, and Media Releases

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Press releases - are available on our website, click here to view.

14. Environmental Information

Our estate and land holdings, and the uses they currently enjoy Information required to be placed in the public domain as a result of the Environmental Information Regulations, any Environmental Enforcement action and associated information (see also Introduction to Publication Scheme).

15. This Publication Scheme

In this class we will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management generally in the Trust. We will also publish any proposed changes or additions to publications already available.

Cost of Information

For the most part, we will charge you only for hard copies or copying onto media (e.g. CD ROM). Some information is available free, but for others there may be a charge. The charges will vary according to how information is made available. Charges are as follows:

a) Via the Trust’s website - free of charge, although any charges for Internet Service provider and personal printing costs would have to be met by the individual

For those without Internet access, a single print-out as on the website would be available by post.

contact: Freedom of Information Officer

Taunton & Somerset NHS Foundation Trust
Musgrove Park Hospital


However, requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites.

b) Leaflets and brochures - free of charge for leaflets or booklets on, for example, services we offer to the public. A list is available from:

Taunton & Somerset NHS Foundation Trust

Medical Photography Dept., Level 2 Duchess Building
Musgrove Park

Tel: 01823 342505
c) "Glossy" or other bound paper copies, or in some cases a CD Rom, video or other mediums, are subject to a charge. Please contact our Medical Photography manager for further information

d) Email - will be free of charge unless it says otherwise

The charges will be reviewed regularly.


The material available through this Publication Scheme is subject to the Acute Trust’s copyright unless otherwise indicated. Unless expressly indicated on the material to the contrary, it may be reproduced free of charge in any format or medium, provided it is reproduced accurately and not used in a misleading manner. Where any of the copyright items in this Scheme are being re-published or copied to others, you must identify the source of the material and acknowledge the copyright status. Permission to reproduce material does not extend to any material accessed through the Publication Scheme that is the copyright of third parties. You must obtain authorisation to reproduce such material from the copyright holders concerned. 

For HMSO Guidance Notes on a range of copyright issues, see the HMSO website: or contact:

HMSO Licensing Division
St Clements House
2-16 Colegate

Tel: 01603 621000
Fax: 01603 723000