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From January 14 2016, Musgrove Park Hospital launched an improved visiting policy, making it easier and more accessible for patients’ family, friends and carers to visit.
It is widely recognised that support from family and friends as well as carers, in the form of hospital visits, is an integral part of any patient’s recovery and that our move to open visiting, which takes place from 10am to 9pm, seven days a week, will allow more flexibility for visitors to help their loved ones, at a time that suits them.
This new policy also forms part of the hospital’s aim to make the hospital more dementia friendly by giving relatives and carers the chance to spend more time with their loved one and have an active role in their care while they are in hospital.
In opening up visiting times we also need all visitors to be mindful that patients also need rest to help them get well as soon as possible. To help people understand our expectations of you when visiting we have developed a Visitors Charter which we ask you to adhere to when visiting our hospital Wards.
Please note: If you would like to visit a patient outside of the hours this can also be pre-arranged with the ward nurse in charge. In ward areas there should be no more than two visitors for each patient at any given time, to comply with fire regulations and to keep ward noise levels to a minimum.
During the winter months (November to March) when Norovirus is active in the local community we ask that children aged 11 and under (except on the Children’s and Maternity Wards) do not visit patients in the hospital unless absolutely necessary. See the latest information on this here.
We all know how important visitors are in helping patients recover. Being in hospital can be stressful and visitors can really help lift spirits and aid recovery. At the same time, it is crucial for us to maintain a healing and calming environment here at Musgrove, and minimise the chances of any infection coming into the hospital.
Our visitors' charter sets out what visitors can expect and what visitors should do. It clarifies the hours people can visit, where they can get information from and why we sometimes need to ask them to leave the person they are visiting (sometimes just for a short period while an aspect of their care is carried out). It also commits us to treating visitors with respect and doing all we can to be welcoming and helpful.
Visit our direct dial numbers page for a list of the direct dial numbers to our wards and departments.
If you do not know the name of the ward your relative/friend has been admitted to, please phone our main switchboard on 01823 333444. You will be asked for the patient’s name, address and date of birth; we will use this information to identify the patient's correct location. Due to patient confidentiality, we are required to check with the patient first to make sure they are happy for their location details to be disclosed to you.
Where possible, please consider contacting the patient's next of kin as a first port of call for enquiries; it is helpful if just one person calls us regarding enquiries and then informs other relatives and friends, as this ensures our nurses do not spend too much time answering the phone.
Post is delivered to our wards every day. To ensure safe delivery, please address your letters and parcels like this:
Use our A-Z ward list to find a ward, plus visiting times and contact details.