Take a look at our through our comprehensive A-Z list of patient information leaflets.
Please keep your appointment or tell us if you are no longer able to make it.
Use our A-Z ward list to find a ward, plus visiting times and contact details.
It's the patient's responsibility to make their own travel arrangements to and from hospital, although the government do provide help to some groups of people.
Patients who meet the Department of Health's criteria for non-urgent patient transport (this may include patients requiring medical assistance during the journey, and people with mobility problems requiring assistance with walking, or getting in and out of a vehicle), can get help with arranging car or ambulance transport to and from hospital. Contact the Patient Advice Centre for more
information, on: 01278 727444. You will need to provide the following details when you call:
And please be aware that:
Patients must be medically unfit to travel by any other means, and have no alternative means of travelling to or from hospital. Please note: Elderly or weak patients do not automatically qualify.
If you are not eligible for patient transport on medical grounds and are receiving certain benefits, you may instead be eligible for reimbursement of your travel expenses. To find out if you are: ask your local social security office, or come to our general office (in Duchess Building, opposite Costa Cafe) and pick up a claim form. Patients in receipt of the following can claim for help with travel expenses:
For patients who do not qualify for transport on either medical or social grounds, there are a range of options available through Somerset County Council, these include: public transport, Slinky bus services, Taxilink, and community transport operators. For more details about these services, call Somerset Direct on 0845 345 9155.
More information can be found in the leaflet HC11 "Are you entitled to help with health costs?" available from your social security office or post office. Details can also be found on the Department for Work and Pensions website.