Accessibility

Appointments and cancellations

Appointments and cancellations

Appointments (1)Please ensure you keep your appointment, or if it is no longer recquired please let us know.

Changing or cancelling an appointment

If you are unable to attend your appointment please call the number on your letter and let us know in advance so that we can offer your slot to another patient, and allocate you a new appointment.  Our telephone handling system provides a call-back service if our phone lines are busy.  When calling you can select this option.

If you need to cancel your appointment and have access to email, please contact: appointments@tst.nhs.uk with the following details:

  • Name
  • Date of birth
  • Hospital number (if you know it)
  • Address
  • Details of the appointment you wish to cancel and why.

If you require a further appointment please let us know and we will try to arrange this and get in touch with you.

Please do not use the appointments email address for any other reason than to cancel an appointment.

Choose and Book appointments

You can change or cancel your appointment online or by phone. Please have your appointment letter at hand when changing or cancelling Choose and Book appointments as it has the information you will be required to give. 

Choose and book online
By phone: 0345 60 88 88 8

Reminder Service

We provide a DNA (Did Not Attend) reminder service. We will call you to remind you 7 days prior to your appointment. You can confirm, decline, or re-arrange your appointment. This service will call again at 5 and 6 days and will call your mobile phone and home telephone numbers. It is unable to leave messages on answer machines.

Netcall Call Handling

At Musgrove Park Hospital we use the Netcall Call Handling system.  This system allows a “call me back” function, if we are busy.  When choosing this option you will keep your place in the queue and we will call you back.

Access Policy

As part of the NHS Constitution, Musgrove is committed to ensuring that no patient should wait longer than 18 weeks for hospital treatment. This starts from the time you are referred from your GP to the point you are discharged from our care. This commitment is known nationally as Referral to Treatment (RTT) and our management of RTT is set out in our access policy.