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Musgrove Park welcomes CQC’s assessment of care as “Outstanding - 06 December 2017

Musgrove Park welcomes CQC’s assessment of care as “Outstanding - 06 December 2017

Care at Musgrove Park Hospital has been rated as ‘outstanding’ and the overall hospital ‘good’ by the Care Quality Commission (CQC).

Inspectors from the CQC visited the hospital at the end of August to review four core services – end of life care, urgent and emergency services, surgery and outpatients.

In their report, they praised the hospital for the ‘outstanding practice’ shown in these four areas, resulting in a stronger ‘good’ rating for Musgrove.

Peter Lewis, joint chief executive at Musgrove Park Hospital and Somerset Partnership NHS Foundation Trust, said:

“We are very pleased that the Care Quality Commission (CQC) has assessed the care given by our staff at Musgrove Park Hospital as ‘outstanding’, and our hospital as ‘good’ overall. This is testimony to the efforts of our very hard working, talented staff.

“We are also pleased that the CQC has recognised that since our last inspection in 2016 we have made a number of improvements across the hospital, which has resulted in higher ratings for our emergency department (A&E), surgery and end of life care. As part of the CQC’s new inspection arrangements the CQC inspectors also rated the leadership of the hospital as “Good”.

“Inspectors highlighted a number of examples of good practice, including our new A&E safety checklist which was described as outstanding. They commented we have improved the safety of our care and treatment of children in A&E, and highlighted that our surgical staff work in a supportive environment that encourages reporting of incidents and learning on the rare occasion when things do go wrong. 

“They welcomed our commitment to support sustainable care for the population of Somerset, outside of the acute hospital, and our joint work with Somerset Partnership Trust and local GPs. They observed a strong culture for delivering high-quality care and highlighted our focus on improvement.

“Inspectors recognised we have greatly improved our end of life care and the CQC said we make every effort to meet individuals’ needs and treat patients and their families with respect and compassion.”

The report rated Musgrove as ‘outstanding’ for caring, and ‘good’ for its services being effective, response and well led, with a ‘requires improvement’ for safety.

However, inspectors said that they are confident that the trust has taken the right action to improve safety of services, which will be inspected at a later date.

Mr Lewis added: “While we are pleased with our overall rating, we know that there are some areas where we need to improve further, particularly in our storage of patient records, waiting times for some specialities, the safe storage of medicines and more timely triage in A&E, and we welcome the focus on these areas as part of our ongoing work to improve the patient care we offer. 

“It’s a great achievement for our staff’s care to be rated as “Outstanding” and as well as thanking them, we would also like to thank our local community for supporting the hospital so strongly.”

You can read the full report here