Most outpatient clinics are run under the direction of a consultant specialist with a team of doctors, nurses or other health professionals, who are responsible for your care.
You may not always see the consultant when you attend as an outpatient, but the doctor, nurse or other health professional who has seen you will make them fully aware of your condition.
The outpatient department is extremely busy and whilst every effort is made to keep clinics on time there may be emergencies which cause the clinic to run late. Notification of delays beyond 30 minutes will be recorded on the clinic notice board. You may also require tests and investigations which require you to wait whilst the test results are analysed and results passed to your doctor.
We suggest that you do not plan other appointments for at least two hours after your outpatient appointment.
What to bring with you
- Your appointment letter and card
- Any medicines that you are taking or your prescription request form
- A specimen of urine (if indicated on your appointment letter) labelled with your name
- Some loose change for car parking and refreshments
- Exemption Certificate if you do not have to pay prescription charges
- Allowance Book if you wish to claim bus fares
- Your diary to assist you in making any further appointments
What to do when you arrive
Your appointment letter will detail the building and outpatient clinic that you need to report to. The clinic locations are identified on the notice board as you enter the Duchess Building through the Whitlocks Cafe entrance. If you are still unsure where to go please ask at the hospital's Enquiry Desks, which can be found inside the main entrance of the Duchess Building and the Old Building.
Once you arrive at your outpatient clinic please let the receptionist know you are here. The receptionist will then check your details with you. You will then be asked to take a seat and wait until your name is called.
At the end of your consultation you will be handed a form that you should take to the receptionist. This form contains important information for the receptionist, and will indicate when a follow-up appointment should be booked for you (if one is required).
The Named Nurse
Once at the hospital you will have a named, qualified nurse, responsible for your nursing care. Details of the Named Nurse will be displayed in each clinic area. If you have any questions about your visit to the Outpatient's Department, please feel free to speak to your Named Nurse.